It is remarkable to hear the difference in tone of voice when I let the person on the phone know that I am not merely the phone-answering girl. The woman I just spoke with was a perfect example. She asked for Nameless Agent. I offered her, instead, his cell-phone number. She accepted it, but asked in a bored, impatient voice, for our "relocation specialist". I said we did not have one and asked if I could help her. She said (so impatiently!) that she was So-and-So, with Such-and Such, and they needed a contact person in our office, because we weren't even on their LIST and she needed to send over some Blah-Blah packages, if Nameless Agent and they were going to be able to do business. Was it POSSIBLE that I might know who that contact person should be? I replied that said contact person would be me, that I was the office manager, and would be glad to accept her Blah-Blah package. Her voice rose several notes. "Oh!" she said. "Oh, really! Well, do you have an e-mail address?"
Now, I know this is nothing to do with me and my geniosity. There is no way they can know anything about our office, and I have certainly suffered through idiotic and untruthful and petty-minded phone-answerers in my time. It's just funny.